Start Here Start HereLearn how to purchase, connect, and process video and images on My Cognitech Cloud. Knowledgebase Knowledge BaseGet detailed information about My Cognitech Cloud Services and Account Management. Forgot password? Forgot Password?Use this form to reset your My Cognitech Cloud Password using an e-mail reset. Please note that the Amazon Web Services Forgot Password on the web or desktop login will not allow you to reset your password for My Cognitech Cloud. Web Login Web LoginLogin to My Cognitech Cloud through your current web browser. No Download or installation necessary. Desktop Login Desktop LoginThis is an Amazon Web Services secure Appstream 2.0 Client provided under the Amazon Customer Agreement (AWS ACA). It offers additional connectivity capabilities to experts. Do not install or use unless you agree to all terms in AWS ACA. SupportSupportIf you are MyCognitechCloud (MC2) customer, use this form to Report any real or user-error software issues. Issues will be only considered if the user provides PSR (Problem Steps Recorder) record. PSR runs on the MC2 session and requires no software downloads. See PSR instructions on the form.
What is My Cognitech Cloud (MC2)?
My Cognitech Cloud (MC2) is a streaming service for Forensic Video Investigation software, accessible remotely from the Cloud using your PC/Mac web browser (see requirements) or AWS AppStream 2.0 Client. Connect from anywhere with an internet connection. Upload your data using our secure transfer protocol. Process your data. When you’re done, securely download the files back to your local device and no trace of data remains on the Cloud. Fast, Reliable, Secure.
Why use MC2?
Do you have surveillance video or CCTV footage to enhance? Or need to detect edited, changed, or altered images that you have? Maybe you need to see more clearly a license plate or face in a cell phone video (doorbell and dashcam video too). MC2 provides instantaneous access to our proprietary software solutions for video DIY and image enhancement. *
MC2 Security
My Cognitech Cloud is built on Amazon Web Services, architected to be the most flexible and secure cloud computing environment available today.
Why is Cognitech software now available on the Cloud?
Traditionally forensic video investigation software requires installations on extremely expensive high spec workstations by professional IT services with annual maintenance contracts. It limits general professional access to cutting edge video forensic tools. MC2 is the ultimate and timely solution to the changing professional working environment. When End Users need access from remote and home locations, MC2 provides that access without the need for installations, maintenance contracts, or IT expertise. Start using MC2 in 4 easy steps:
Purchase > Connect > Process > Get Results.
Why is Cognitech Software Special?
Founded in 1988, Cognitech is the world’s first forensic video investigation software company. We have been pioneering forensic video processing and analysis software and algorithms for over 30 years. We have the largest and growing U.S. patent portfolio in that regard.
My Cognitech Cloud-Video Investigator® software is a technological triumph of our proprietary US patented technology. Software and algorithms continue to move forward by our world-class scientists and engineers.
*= Basic knowledge requirements. See our knowledgebase.
Leverage the power of the cloud to process video quickly without a top of the line workstation.
- Broadband or Hotspot Connection
- Minimum Internet Speed of 5 Mbps Download / 1 Mbps Upload
- Windows 7/8/8.1/10, Mac OSX, or Linux (Web Log-in)
- Windows 10 (Desktop Login)
- Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari web browser
Connect anywhere in the world without worry. MC2 is located in multiple regions across the globe.
North America: Online
East Asia: Online
Europe: Coming Soon*
South America: Coming Soon*
SEA: Coming Soon*
*Note: The closer the server is to your geographical location, the better connection and user experience. For example, if you are in Europe and the server is not currently available, connect to any other Online available server such as East Asia.
MC2 includes staple forensic tools used by forensic video investigation professionals.
No more tedious manual software installs, reinstalls, or updates. With My Cognitech Cloud you always connect with the latest software versions.. Check cognitech.com for the latest news and announcements!
What features are included in Video Investigator?
Video Investigator on MC2 grants you access to Cognitech's extensive library of video and image enhancement filters and tools.
-
BeforeAdaptive DeblurAfter
-
BeforeMotion DeblurAfter
-
BeforeAverage FramesAfter
-
BeforeEqualizationAfter
-
BeforeFrameFusion®After
-
BeforeXYZ MeasureAfter
-
BeforeStabilization WizardAfter
-
BeforeAutomatic RedactionAfter
-
BeforeLens CorrectionAfter
-
BeforeRescaleAfter
What features are included in FiA 64 on MC2?
Access all 33 unique image authentication tools.
Full Feature List PDF Purchase
How much does MC2 Cost?
MC2 is competitively priced against other forensic software. Each individual software will require its own subscription/purchase. Currently the only software available for purchase on MC2 is Cognitech's Video Investigator with more to come.
Monthly
Yearly
Video Investigator
PRO
1 Month / 30 Days
-
Professional Features: FrameFusion, 3D FaceFusion, and more
-
Deblur, Denoise, and Enhance Videos and Images
-
24/7 Access via Desktop Application or Web Browser for 24 hours
-
Latest Software Version
-
Local File Upload
-
Secure Connection
Forensic Image Authentication
1 Month / 30 Days-
Systematically Detect Forged/Doctored Digital Image Evidence
-
24/7 Access via Desktop Application or Web Browser for 24 hours
-
Latest Software Version
-
Local File Upload
-
Secure Connection
Video Investigator
PRO
1 Year / 365 Days
($1199.00 Billed Annually)
-
Professional Features: FrameFusion, 3D FaceFusion, and more
-
Deblur, Denoise, and Enhance Videos and Images
-
24/7 Access via Desktop Application or Web Browser for 24 hours
-
Latest Software Version
-
Local File Upload
-
Secure Connection
Forensic Image Authentication
1 Year / 365 Days($1399.00 Billed Annually)
-
Systematically Detect Forged/Doctored Digital Image Evidence
-
24/7 Access via Desktop Application or Web Browser for 24 hours
-
Latest Software Version
-
Local File Upload
-
Secure Connection
Subscriptions are not automatically renewed at the end of its period. The end user will need to renew their subscription to continue use of MC2.
- Professional Support
- Annual Support
MC2 Levels Of Support | Professional Support | Annual Support |
MC2 Levels Of Support | Included w/ Purchase of 1 Month of CVI PRO or FiA | Included w/ Purchase of 1 Year of CVI PRO or FiA |
Response Time | 2 Business Days | 1 Business Days |
Connectivity Issues | ||
Verifiable Software Issues | ||
Use Of Support Form | ||
Email Communication | ||
Phone Communication | ||
Online Technical Support Session | ||
Use Case Support |
Acceptable Payment Methods
Stripe supports all major debit and credit cards from customers in every country.
Technical Support for My Cognitech Cloud is only available here.
Please do not directly e-mail Cognitech Technical Support.
Cognitech will only respond to verified technical issues, verified bugs, and will not respond to issues related to customer data processing and analysis case work.
2 Business Days Average Response Time.