- Professional Support
- Annual Support
| MC2 Levels Of Support | Professional Support | Annual Support |
| MC2 Levels Of Support | Included w/ Purchase of 1 Month of CVI PRO or FiA | Included w/ Purchase of 1 Year of CVI PRO or FiA |
| Response Time
Cognitech will only respond to verifiable issues (see PSR reporting requirement).
| 2 Business Days | 1 Business Days |
| Connectivity Issues
The end-user is responsible to meet all minimum specifications necessary to use My Cognitech Cloud including local system internet bandwidth and speed.
| ||
| Verifiable Software Issues | ||
| Use Of Support Form | ||
| Email Communication | ||
| Phone Communication | ||
| Online Technical Support Session | ||
| Use Case Support
Cognitech does not provide processing and analysis of MC2 customer’s data and cases.
|