- Professional Support
- Annual Support
|MC2 Levels Of Support||Professional Support||Annual Support|
|MC2 Levels Of Support|
Included w/ Purchase of 1 Month of CVI PRO or FiA
Included w/ Purchase of 1 Year of CVI PRO or FiA
|Response Time |
Cognitech will only respond to verifiable issues (see PSR reporting requirement).
|2 Business Days||1 Business Days|
|Connectivity Issues |
The end-user is responsible to meet all minimum specifications necessary to use My Cognitech Cloud including local system internet bandwidth and speed.
|Verifiable Software Issues|
|Use Of Support Form|
|Online Technical Support Session|
|Use Case Support |
Cognitech does not provide processing and analysis of MC2 customer’s data and cases.