- Annual Support
| My Cognitech Cloud (MC2) Support | Annual Support |
| My Cognitech Cloud (MC2) Support | Included w/ Purchase of 1 Year of CVI PRO or FiA |
| Email Response Time
No Phone Support
| 2 Business Days |
| Connectivity Issues
The end-user is responsible to meet all minimum specifications necessary to use My Cognitech Cloud including local system internet bandwidth and speed.
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| Verifiable Software Issues | |
| Use Of Support Form | |
| Email Communication
To receive adequate technical support via email, the user must thoroughly explain the issue, provide example data that demonstrates it, and allow sufficient time for Cognitech to verify the problem and respond.
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| Phone Communication | |
| Online Technical Support Session
Available exclusively at Cognitech's Discretion.
| Conditional |
| Use Case Support
Cognitech does not provide processing and analysis of MC2 customer’s data and cases.
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| Training |