- Annual Support
| My Cognitech Cloud (MC2) Support | Annual Support |
| My Cognitech Cloud (MC2) Support | Included w/ Purchase of 1 Year of CVI PRO or FiA |
| Response Time
Cognitech will only respond to verifiable issues (see PSR reporting requirement).
| 1 Business Days |
| Connectivity Issues
The end-user is responsible to meet all minimum specifications necessary to use My Cognitech Cloud including local system internet bandwidth and speed.
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| Verifiable Software Issues | |
| Use Of Support Form | |
| Email Communication | |
| Phone Communication | |
| Online Technical Support Session | |
| Use Case Support
Cognitech does not provide processing and analysis of MC2 customer’s data and cases.
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