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How to change My Cognitech Cloud subscription duration?

If you want to change your subscription duration you will need to go to the subscription management system within the web access or desktop client. Please note that changing your subscription will not extend or replace the current subscription, it will create an entirely new subscription. For example if you want to switch from one day access to one month access, you will need to wait for the one day access to expire, then add a new subscription for one month access.

  1. Go to
  2. Enter your assigned username and click next
  3. Enter your password and click Sign In. If you forgot your password please use this form located here.
  4. Once logged in, click ‘Subscription Management’
  5. Click ‘More details’ in the Active Subscriptions box or select ‘Subscriptions’ from the left side menu.
  6. Click on the ‘+ New Subscription’ button.
  7. From the list of plans, click ‘Add To Subscription’ button on the plan you wish to change to.
  8. If you have a coupon code you may enter it into the ‘Coupon Code’ text box. Once you have entered your coupon click ‘Apply Coupon’. If you don’t have a coupon code, skip this step.
  9. Click the orange ‘Create Subscription’ button.
  10. In the next screen their will be a green and orange bar. The green bar confirms you successfully added a new plan. The Orange bar directs you to pay against the new invoice generated. Click the ‘here’ text in the orange bar to quickly go to the invoice to pay it. Otherwise go to the invoice menu on the left and select the unpaid invoice (Marked as ‘Due’ in yellow). Then click ‘Make Payment’.
  11. Choose your payment method from the drop down menu and click next.
  12. Click the ‘Pay Invoice’ button.
  13. Once the payment has been charged. Click the ‘Close’ button. The invoice status will change to paid, and you will be able to login using the Web Login or Desktop App.
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