Updated September 8, 2021
Q: When my subscription expires, is my card automatically charged to renew the subscription?
A: No. Unlike other subscription services, My Cognitech Cloud does not automatically charge your card to extend the subscription. You can renew your software access at anytime after your subscription expires. Once your prior subscription has expired, you can change the length of your next subscription.
Q: What length subscription should I choose initially?:
A: We recommend that new users choose the shortest subscription term in order familiarize themselves with the software and to aligns their needs.
Q: Do you offer a free trial?
A: No. My Cognitech Cloud utilizes high-end cloud technology and infrastructure to deliver steady outstanding performance and data speeds. These capabilities come at a cost to Cognitech but gives us the ability to provide a top tier experience. For this reason we offer paid short term access via One Day and One Week access for those who need to check if the software will need their needs.
Q: Who should use MC2?
A: We recommend that only people familiar with image/video processing and analysis field and with some prior professional training should use Cognitech MC2 software tools. Cognitech website does facilitate the learning of the software interface through our interactive tutorials. The complete on-line software Manual is also available to subscribed users.
Having said that, we make effort to provide end-users with excellent professional intended, on-line manuals that should be used in conjunction with the end-user’s required prior professional training.
Using Cognitech MC2 software tools will help to improve the end-users prior professional knowledge in the field these tools are for, but it is not intended to replace the prior basic training experience. Using Cognitech Tech Support for training purposes is not supported by Cognitech Technical Support.
Q: Can Cognitech software on MC2 enhance any license plate in any surveillance video?
A: Yes for qualified data*. Cognitech Software utilizes the best and latest proprietary algorithms and methods for forensic video and image enhancement. Cognitech has the largest US Patents portfolio in the forensic video field.
*Even the best and latest technology has limitations that depend on the video data quality such as resolution, compression level, etc. Therefore, some video processing will yield good results while not even the best modern forensic science can guarantee success for ALL data.
Q: Can I store my files in MC2 between uses?
A: Cognitech strives to provide maximum security for the end-user’s image/video data. Therefore MC2 does not offer permanent or persistent online storage for your files. All files uploaded to MC2 for processing work are stored in a temporary storage that is deleted upon log off. Therefore, the end-user should transfer their data back to their local system or their third-party connected web-drive.